Shipping & Returns

UK delivery

We send all orders with Royal Mail. Choose Tracked 48 or Tracked 24 at checkout. Delivery estimates are shown before you pay and are based on working days (Monday–Friday, excluding bank holidays).

Royal Mail Tracked 48 — £4.95.
Royal Mail Tracked 24 — £7.95.

Production lead time

Most items are made to order. The estimated production start and dispatch dates are shown at checkout and in your order confirmation. Orders placed before 2pm on a working day start production the same day.

Damaged items

Because every product is printed to order, we do not accept general returns. If your order arrives damaged, please email us within 7 days of delivery with photos and your order number. We will send a replacement free of charge.

Made-to-order FAQ

Can I change or cancel my order?: You can request changes or a cancellation only before production starts. Once printing begins, the order cannot be changed, chased, or cancelled because the item is being made specifically for you.
How do I know when production has started?: You will receive an email when your order moves into production. You can also check your order status page for the latest update.
What can I do after production starts?: After production starts, the piece is being printed and finished for you. At that point we cannot edit the design, colour, personalisation, or delivery address. If the finished item arrives damaged, please email us within 7 days with photos and we will send a replacement.
What if I spot a mistake before production starts?: Contact us as soon as possible at hello@layerkindcreations.co.uk with your order number. If we catch it before production begins, we can usually update the personalisation, colour, or delivery details.
Do you accept returns?: Because every product is made to order, we do not accept general returns. We only replace items that arrive damaged, and we need to be notified within 7 days of delivery.